Our privacy policy

We may collect personal information from you when you get in touch with The Audley Foundation. This may be when you phone us, go onto our website, contact us through email or the post, or in person.

We may process the following information:

• Your personal details – such as your name, date of birth and your nationality.
• Your contact details – such as your address, telephone, email address, and other information that you may provide in any correspondence between us.
• Financial information you may provide to us – such as bank details, financial details and credit/debit card details.
• Details of others such as ‘Next of kin’ – this may be the contact details of a close relative or friend, or your solicitor or other agent/s.
• Any preferences you may have, including whether you consent to any marketing contact.
• We also collect general information about the use of our websites, such as which pages users visit most often, and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in our emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

The provision of information by you is needed so that we can provide you with the contractual service you have asked for or so that we can legitimately fulfil your request. Where necessary, we will ask for permission to process data and your consent is requested when we ask for your data.

A special note about the sensitive information we hold

We may need to ask you to provide us with details of a sensitive nature.

When you share this with us, we usually ask for your explicit consent to process it for these purposes; However, occasionally we may do so without consent where required or permitted to do so by applicable law (e.g. to comply with diversity reporting requirements). Your sensitive information will not be used for any other purpose.

We will not pass on your details to anyone else without your permission except in exceptional circumstances. Examples of this might include posing a threat to others, and sharing other serious issues.

If you provide us with any Sensitive Personal Data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.

We gather information directly from you and via our websites, in person and other technical systems. These may include for example, our:

• Computer networks and connections
• Communications systems
• Email and instant messaging systems
• Intranet and Internet facilities
• Telephones, voicemail, mobile phone records
• Social media platforms
• Face to face customer service
• Other hardware and software owned, used or provided by or on behalf of us.

Audley Foundation processes your information for an identified lawful purpose and most purposes have a legitimate basis. The purpose for processing may be for a statutory or contractual requirement: where this is the case, you have a choice as to whether you provide your information but not doing so may mean that we are unable to provide the service you have requested. On occasion, we may also process information based on your consent, or in someone’s vital interests.

For information on the conditions for processing, please email info@audleyfoundation.org.uk.

Examples of reasons for which we process your information include;

• To provide you with the services you have requested;
• For necessary disclosure (for example, to solicitors, to the police, to the Courts, and to tribunals and enquiries);
• To help ensure safety and security, as well as to prevent and detect crime;
• For fraud prevention; research and analysis, enhancing, modifying or improving our services.

Confidential client-identifiable information is only shared with other organisations where there is a legal basis for it as follows:

• When there is a Court Order or a statutory duty to share client data;
• When there is a statutory power to share client data;
• When the client has given his/her explicit consent to the sharing;
• When the client has implicitly consented to the sharing for direct care purposes.

The personal information we collect about you will be used by our team in The Audley Foundation in the UK so that they can support you and provide the services you request.

The Audley Foundation may share your information with our trusted partners and suppliers, who we instruct to provide The Audley Foundation services to you. These organisations include data processors for storage purposes, administration, data security and management; solicitors; marketing agencies and suppliers; and other representatives.

Where we share your information, it is always carried out under our instruction, and is never for their marketing approaches. We ensure that we perform our due diligence on these third parties which includes storing the data securely and deleting it when it is no longer needed.

We may also disclose your information with law enforcement agencies and regulatory bodies as required by law.